VOIP phone systems provide advantages such as transcription and call routing.
Even in the age of emails and social media, the telephone still plays a critical role in the way many companies conduct business. However, the latest technology has definitely begun to shape the way companies use the phone, as VoIP phone systems, and the unique features they provide, give new ways for businesses to take advantage of their phone systems. If you are considering making the switch to a Voice over Internet Protocol (VoIP) phone system for your business, then it is likely that you have heard about the more popular benefits these systems provide such as portability and reduced costs, however, there are a variety of additional benefits of choosing a VoIP phone system as well. Here are a few of the lesser-known features a VoIP business phone system can provide.
Voicemail to Email Transcription
While staying on top of voicemails is critical in order to ensure that you are responding to clients/customers in a timely matter, listening to all of your voicemails each morning can be time-consuming. Fortunately, VoIP phone systems provide an alternative to listening to each of your messages. With voicemail to email transcription, your voicemail messages can be immediately transcribed into text and sent to your designated email, where you can read them at your leisure at a later time. With voicemail to email transcription, you can scan voicemails quickly for pertinent information, greatly reducing the amount of time you spend reviewing voicemails each day. This also makes it easy to access important information from voicemails such as names, phone numbers, and addresses without having to scramble to write everything down before the message cuts off.
Find Me/Follow Me Call Routing
For business owners who are constantly on the go, a great feature of VoIP is its find me/follow me call routing. If you do not spend the entire day chained to your desk, you may run the risk of missing an important phone call you have been waiting for. Fortunately, your VoIP phone system can help prevent this situation with find me/follow me call routing, which allows you to create a list of numbers where you can be found before a call gets sent to voicemail. For instance, you could program your phone system so that if your office phone does not get picked up after three rings, then the call would be routed to your cell phone for two rings, followed by your home phone. Only after all of the phones on your list have been tried would the call then be routed to your voicemail, increasing the chances that important calls get through to you.
Do Not Disturb
Do Not Disturb (or DND) is another great feature to help prevent important calls from going to voicemail while allowing you to maintain a certain level of professionalism. The fact is that you won’t always be able to answer your phone. Sometimes, it may even be critical that you silence your phone, such as when you are meeting with clients, so that you do not get interrupted. DND not only allows you to temporarily stop incoming calls to your phone when needed, but it also allows you to program your VoIP phone system to redirect calls when you have Do Not Disturb turned on, allowing another colleague to answer the call at the touch of a button. This can then prevent important calls from going to your voicemail.
For businesses that still use legacy telephony services, switching to a VoIP phone system could give them access to a variety of useful features that could help to boost their overall productivity. Contact us to learn more, and look out for our next post as we continue to look at some of the lesser-known benefits of VoIP phone systems.