Tag Archives: #VoicemailToEmail

What Key VoIP Features Are You Missing Out On?

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VOIP, communications, telecommunications, remote, phones, technology, systems

Voice to email transcription, conference calls, call screening – VoIP systems do it all.

Many small businesses have either made the switch or are thinking about making the switch to Voice over Internet Protocol(VoIP) services. VoIP has the ability to provide many benefits and advantages to your business over landline phones. Today, we want to provide more insight into VoIP, including the features you may not be aware of.

Voicemail to Email Transcription

Did you know that one of the ways VoIP could simplify your workflow is by translating your voicemails to text? It does not matter if you have been away from your business for an extended period of time or if you generally receive a high volume of calls on a daily basis, you can use this feature to make sure you never miss a voicemail message.

When you use this feature, you will be able to open your inbox, click the message, and listen to the message that was left for you. You will also be able to manage your email inbox by removing, saving, or forwarding the voicemails you have received. You will no longer have to worry about frantically looking for paper and pencil to write down phone numbers and names from the voicemail message.

Conference Calling

While conference calling may not be a feature that is necessarily hidden, this feature can be used in more ways than many business owners know about. When conference calling is used, audio meetings can be held with dozens or hundreds of attendants through any device that is connected to an internet network.

Conference calling can be of great use for businesses that have created remote teams. Conference calls will allow teams to work collaboratively even when they are miles apart.

Call Recording

If you want to record incoming and outgoing calls for training purposes or for reference purposes, we encourage you to use the Call Recording feature that is available. Depending on the type of service you are able to use, the calls can be recorded individually or on a company-wide basis.

There are some call recording solutions that will offer storage space in the cloud so you will not have to store every phone call on your network. There will be times when you will want to save some conversations for a variety of reasons, and call recording is a great feature that will allow you to do this.

Call Screening

If you want to feel in control of the calls you answer, you can make use of the call screening feature. As we all know, Caller ID provides information about who is calling so that you can make the decision to answer, decline, or send the call to voicemail.

The call screening process can also ask callers to state their name and any other identifying information. The information the caller leaves will be relayed to you. We understand that you are not always able to answer every call that comes in, so the call screening feature will allow you to answer the calls you feel are a priority.

Do Not Disturb

This feature probably does not need an in-depth overview. The “Do Not Disturb” feature can be put to great use when you do not want to be interrupted for an extended period of time. If you are in the middle of another phone call or if you are in the middle of a face-to-face meeting, this feature will allow you to turn the ringer off the phone during this time.

Do you currently have VoIP services? Are there any features you have not used because you were not aware they were available? If you would like to learn more about VoIP features that can improve your business, please do not hesitate to contact us today.

How Many Ways Can You Communicate Remotely with a VOIP Phone System? – Part 2

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VOIP, communications, remote, phones, technology, systems

With the features of VOIP phones, no communications task is impossible.

Welcome back for part two of our discussion on the different ways you can communicate remotely with a VoIP System in your office.

Customer Chat

VOIP platforms can even connect you with customers through the correct implementation. Provide live chat customer support through your VOIP phone platform because the VOIP platform is a feature-complete for all necessary business communications. Your VOIP platform can be plugged into mobile apps, website widgets, and your own company software to help customers connect when they need assistance through API’s.

Presence Video Chat

The VOIP system goes above and beyond voice communication by also hosting a comprehensive platform for video calls as well. Known as “presence”, your team can appear in a meeting in any combination of ways. Video chat, or video conferencing, is essential for bringing teams together when they cannot share an office in-person. Video chat is responsible for creating a sense of shared workflow while teams are remote.  Whether it’s one person tele-attending an office meeting or an entire team all video-chatting to each other, VOIP can provide.

One on One

One-on-One presence calls allow two people to share a video conversation as if there were sitting across a desk from each other.  This is the most popular way to conduct a face-to-face meeting without sharing the same room. Many people connecting through video chat for the first time will start with one-on-one calls. Or you can even cut it down to one person on video and the other talking video-free or just text chatting.

Video Conference and Team Meetings

The far opposite is video conferencing in which everyone is somewhere distant, projecting their presence into a virtual conference room. This can be used for formal meetings with business partners as well as casual collaboration sessions between team members. Video chats are essential for remote team collaboration and can help to simulate a shared office environment.

Async Office Phones

Lastly, VOIP has covered a few extra bases where there was a communication need but no old-fashioned PBX standard. Mainly, how voice translates to text in an asynchronous fashion. Voicemail and recorded calls are the most difficult to handle forms of business communication. This is because the data must be listened to before it can be properly recorded, acted upon, or stored as useful data. Fortunately, VOIP is the bridge that can quickly transform audio recordings into useable digital transcripts.

Voicemail to Email

Checking your voicemail is a thing of the past, unless you want to. VOIP features can transcribe voicemail into emails so checking your voicemail is as quick and simple as skimming a few short paragraphs. You and your team will never have to waste time listening to voicemails again.

Recorded Calls and Call Transcripts

You can also record calls voluntarily as they are happening, providing a way to keep records, dictate notes, and protect employees in tricky situations. These recordings, like the voicemail, can then be converted into transcripts for textual records as well.

What all can VOIP do for your business? There are so many things you can achieve with cloud-based business communications and VOIP platforms are built to cover them all. With a comprehensive communication platform that goes beyond the classic business phone system, we hope to cover every base you have. And if there’s a form of communication that’s been missed, you can bet the highly compatible integration will take care of it.

The possibilities are endless when bringing VOIP communications to your business. Contact us today to find out more about the many capabilities of VOIP platforms and how to build your VOIP structure for the best possible performance within your current workflow and business plan. You can even expand your capabilities by exploring mobile workforce, remote commuting, and extremely flexible network scaling. We look forward to hearing from your team.