Tag Archives: #Scalability

A Practical Guide for VoIP vs Traditional Phones – Pt 2

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Businessman using a computer with VOIP video conferencing features to connect to his remote team members.

Connecting with your remote team members through video conference.

Welcome back for part two of our discussion on VoIP vs Traditional phones.  If you missed the first part, click here to catch up on the discussion started in last weeks segment.

Video Conferencing: Digital Only

Video conferencing, already popular, has seen a skyrocket in use during the last year of COVID remote work. It is also one of the things that traditional phones simply cannot do. Video conferencing is a digital-only feature that most VOIP packages are equipped with by default. Whether you are holding conferences with many remote team members or connecting with distant teams in other business locations, video conferencing is a great way to turn your phone system into a live digital meeting platform at the same time.

Flexibility: In-Office Only vs Any Device Anywhere

Of course, the biggest difference between traditional phones and VOIP is flexibility. Traditional phones are installed one office at a time by stringing physical wires from desk to desk. This requires your team to all be in one place, or for a new installation of traditional phones in every office location.

VoIP is not at all limited in this way. Because VoIP is a program that can be run on any connected computer or mobile device, it is ultimately location-flexible. Just as employees could answer their work number in the parking lot or lobby of your building (not just at their desk), they can also forward that number to the VoIP installation on their home laptop, personal cellphone, or to their desktop computer in another business location.

VoIP numbers and the unified network they create for a business are both device-flexible and location-flexible. This allows for remote team members, dispersed and traveling team members, and multi-location businesses within one business account and installation process.

Scalability: New Installation or New Accounts

VOIP is also considerably more scalable than traditional phones. To add a new member to a traditional phone system, you must wire a new desk. And to subtract a desk or team member is not an easy task. With VoIP, scaling is as easy as making a new employee account. You can give individual lines to all your summer interns and then put them away again when the interns go. You can expand your business with new team members and quickly connect them with their own business phone line or you can easily subtract a departed team member from your plan with no hassle or cables to consider.

Cost: Getting More for Less

Comparing the cost of traditional phone lines to VoIP business plans is often found comparable as an effect of the industry. However, as VoIP pulls further and further ahead of traditional phones, the value for that cost becomes less comparable. Get more features and more flexibility with VoIP business phone plans. In addition, the scalability makes it possible to fine-tune your phone costs based on your team size and communication needs.

Technology: Even Traditional Phone Companies are Making the Switch

One of the best arguments in this comparison is that traditional phone companies are also expanding into VoIP. This is not a matter of straight industry competition, even the traditionalists recognize that VoIP is the future and will eventually replace traditional business phones.

VOIP – The Modern Business Phone Solution

Comparing traditional phones to VoIP, the choice becomes clear. Even if you have moved into a building with a few handy phone lines still hanging around, there is no question that VOIP is the business phone solution of today and the future. From supporting remote workers in the same phone network to easy online dashboard management, traditional phones are steadily falling behind.

 

Making plans for your business phone system? Every modern business should consider the merits of VoIP whether you have old phone lines or would need new lines put in. To discuss the potential of VoIP for your company and team, contact us today! We look forward to working with you.

Consider Choosing VOIP for Your Call Center

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Team of diverse employees working for a call center company.

Using a reliable VoIP service for your call center business provides flexibility for your business

While recent years have seen various changes in the way call centers operate, many call centers continue to operate legacy landline phone systems. However, as the owner of a call center, there are many benefits that you stand to gain by upgrading to a modern voice over internet protocol (VoIP) phone system for your business. Not only do call center owners benefit from reduced costs with VoIP, but agents and customers alike will benefit from improved features and customer service. If your call center continues to rely on a landline phone system, here is a look at just a few of the reasons you should consider adopting VoIP.

Reduced Costs

One of the main reasons call center operators choose to adopt VoIP phone systems is that doing so can help to reduce costs. The fact is that call centers utilizing landline phone systems can be extremely expensive to set up and operate due to the cost of setting up lines, paying for equipment, and paying costly calling rates. Additionally, future upgrades and expansions can be costly with legacy phone systems should additional lines be needed. These costs can add up quickly and eat into your profits.

Alternatively, VoIP phone systems are known to be much cheaper to set up and maintain than legacy phone systems. By utilizing your existing internet network, it is easy (and cost-effective) to add additional lines when needed, as you will not need new infrastructure. Additionally, VoIP rates are much cheaper, which can help some call centers to save as much as 40% on operating costs.

Better Customer Service With Unified Communications

VoIP phone systems can also give you more ways to contact and connect with your customers with integrated unified communications. VoIP’s internet-based nature makes it easy to integrate email, instant messaging, SMS, and other web-based communication methods into your VoIP system, giving your employees more ways to connect with customers. This can improve customer satisfaction, as you will be providing customers with more ways to contact you should they feel more comfortable with alternative methods of communication.

Mobility

Another popular benefit of VoIP phone systems is that they are extremely mobile. In a business environment where it is becoming common for people to work from home, or on the go when traveling, it is important for call center employees to be able to stay connected. While landline phone numbers are tied to a given location, VoIP systems can be accessed anywhere the user has a stable internet connection. This gives you the flexibility to allow your employees to work from home, or you may even choose to hire remote employees from other regions who are more qualified for the job. VoIP phone systems can then bring a new level of flexibility to call centers.

Customization and Scalability 

One of the biggest problems with landline phone systems is that they are extremely difficult to scale. For growing call centers, adding additional lines is no simple task as new infrastructure will likely be needed. Alternatively, adding a new user with VoIP can be done at the touch of a button. This makes it simple for you to scale your call center up or down based on your current needs without any additional stress.

VoIP phone systems are not only easy to scale, but they can be customized in additional ways to meet your needs. From choosing customized hold music to adding additional auto attendants, you can fine-tune your VoIP phone service to meet your exact needs.

More call centers are ditching legacy phone systems in favor of VoIP due to the many benefits internet-based phone services can provide. Feel free to contact us to learn more about how your call center could benefit from adopting a VoIP phone service.