Tag Archives: #ReducedCosts

Consider Choosing VOIP for Your Call Center

VOIP, , , ,
Team of diverse employees working for a call center company.

Using a reliable VoIP service for your call center business provides flexibility for your business

While recent years have seen various changes in the way call centers operate, many call centers continue to operate legacy landline phone systems. However, as the owner of a call center, there are many benefits that you stand to gain by upgrading to a modern voice over internet protocol (VoIP) phone system for your business. Not only do call center owners benefit from reduced costs with VoIP, but agents and customers alike will benefit from improved features and customer service. If your call center continues to rely on a landline phone system, here is a look at just a few of the reasons you should consider adopting VoIP.

Reduced Costs

One of the main reasons call center operators choose to adopt VoIP phone systems is that doing so can help to reduce costs. The fact is that call centers utilizing landline phone systems can be extremely expensive to set up and operate due to the cost of setting up lines, paying for equipment, and paying costly calling rates. Additionally, future upgrades and expansions can be costly with legacy phone systems should additional lines be needed. These costs can add up quickly and eat into your profits.

Alternatively, VoIP phone systems are known to be much cheaper to set up and maintain than legacy phone systems. By utilizing your existing internet network, it is easy (and cost-effective) to add additional lines when needed, as you will not need new infrastructure. Additionally, VoIP rates are much cheaper, which can help some call centers to save as much as 40% on operating costs.

Better Customer Service With Unified Communications

VoIP phone systems can also give you more ways to contact and connect with your customers with integrated unified communications. VoIP’s internet-based nature makes it easy to integrate email, instant messaging, SMS, and other web-based communication methods into your VoIP system, giving your employees more ways to connect with customers. This can improve customer satisfaction, as you will be providing customers with more ways to contact you should they feel more comfortable with alternative methods of communication.

Mobility

Another popular benefit of VoIP phone systems is that they are extremely mobile. In a business environment where it is becoming common for people to work from home, or on the go when traveling, it is important for call center employees to be able to stay connected. While landline phone numbers are tied to a given location, VoIP systems can be accessed anywhere the user has a stable internet connection. This gives you the flexibility to allow your employees to work from home, or you may even choose to hire remote employees from other regions who are more qualified for the job. VoIP phone systems can then bring a new level of flexibility to call centers.

Customization and Scalability 

One of the biggest problems with landline phone systems is that they are extremely difficult to scale. For growing call centers, adding additional lines is no simple task as new infrastructure will likely be needed. Alternatively, adding a new user with VoIP can be done at the touch of a button. This makes it simple for you to scale your call center up or down based on your current needs without any additional stress.

VoIP phone systems are not only easy to scale, but they can be customized in additional ways to meet your needs. From choosing customized hold music to adding additional auto attendants, you can fine-tune your VoIP phone service to meet your exact needs.

More call centers are ditching legacy phone systems in favor of VoIP due to the many benefits internet-based phone services can provide. Feel free to contact us to learn more about how your call center could benefit from adopting a VoIP phone service.

What Can A VoIP System Do For Your Business?

VOIP, ,
Businessman clicking on the VoIP logo with a telephone icon on a virtual screen for connecting with his employees using a specific network.

Having the right communications platform is key to having a successful business

Having success with a business venture will require a significant amount of hard work and the use of the right tools and resources. It is important to keep all lines of communication open when conducting business. We understand how difficult it can be to communicate with employees and customers on a consistent basis.

Substandard communication costs businesses billions of dollars each year. If you go a significant period of time allowing your communications troubles to continue, it will be increasingly difficult to meet your goals and reach the level of success you want your business to have.

One of the main reasons businesses of all sizes have problems with their communication is a poor phone system. If you are having trouble with your current phone system, you should strongly consider making changes to your current phone system.

One of the best ways to improve your business communication is to utilize the latest and greatest in technology for your phone systems. If you are using outdated forms of communication, we encourage you to use a VoIP system. There are over 30 million VoIP lines currently operating. All of the VoIP phone lines that are currently in operation are providing businesses with the reliability, flexibility, and affordability they need.

When you make the transition to VoIP, your business will be able to experience the benefits of VoIP phone services.

Reduced Costs

Did you know you can save a significant amount of money on calling costs when you switch to VoIP? When you use VoIP, you will be able to save a significant amount of money on costs. As time goes on, you may be surprised at how much money you can save:

  • When you use VoIP services you will be able to bundle services
  • You will not spend a significant amount of money on international calls
  • You will save money because you will not have to spend a significant amount of money on maintenance costs or purchasing costs

You can reduce your calling costs by thousands of dollars every month. The exact amount of money you can save will depend on a variety of factors, including the following:

  • The number of phone users
  • The number of calls that are made each month
  • The type of calls that are made each month(ex: long distance, international)
Increased Productivity

When you use a VoIP solution, you will have a solution that is hosted in the cloud. If you are currently using a phone system that is not incorporating the latest and greatest in technology, your employees may not be able to work as efficiently as they need to. It is important to provide your team with the right tools and resources so they can be more productive. When you invest in a high-quality VoIP solution, your team will not have any troubles communicating with customers, clients, vendors, suppliers, etc.

Comprehensive Communication Tool

Many business owners are under the impression that a VoIP system is only good enough to provide one or two services. However, a VoIP phone system has the ability to do more than provide your team members with a tool that allows them to communicate with customers, other team members, suppliers, etc.

VoIP phone systems have the tools and resources that will allow your business to effectively and efficiently communicate internally and externally. With more workers working remotely, we encourage business owners to find a VoIP system that will fit your business’s unique needs. When you invest in a system that fits your needs, it will be easier for you to communicate with everyone.

Before you choose a system for your business, it is important for you to compare your needs to the VoIP system you are considering. Contact SystemsNet today for more information about VoIP systems and how you can find a system that meets your needs.