Tag Archives: #Partner

Business Continuity Tips for Solopreneurs

Data Backup, , , , , ,
Solopreneur using a laptop to research for her business' backup recovery plan

Researching for your business’ backup recovery plan.

Business continuity is what keeps your company running even when interruptions occur and disaster strikes. From holidays to natural disasters, your brand needs to remain available and functional at all times. Here in the digital era, customers expect 24/7 access and support. For larger businesses, this type of continuity is par for the course. But for solopreneurs and small businesses, it can be tough to keep your business online and rolling 100% of the time.

Fortunately, there are plenty of tools and services you can implement to automate your business process and protect yourself from business interruptions.

Conduct Business on the Cloud

The cloud is the single most useful development for small and solo-run businesses today. Cloud services and data storage make it much more difficult for information to be lost or for your online services to go offline. A website server on the cloud will serve itself more efficiently to customers across the globe and cloud-based services will be more consistently available to you and your customers.

The more you can do on the cloud, the better. Just be sure you are working with high-quality and cyber-secure cloud partners.

Customer Self-Service Technology

Online self-service has finally put the 24/7 into small business availability. While you may need to sleep and attend to personal matters, your customers can still attend to their own needs through online tools. A good search feature and information database (or just a well-written FAQ) page can minimize your customer’s need for direct live assistance, while a smooth e-commerce site can continue taking in orders even when you the business owner are offline.

Stay Flexible with Co-Working Spaces

Being a solo business owner can mean needing to check in on business no matter where you are – or if there’s an office available. When you’re traveling, your computer breaks, your internet is interrupted, or your home office is down for maintenance; remember that there are always co-working spaces available in every city. There you can find all the office equipment and high-speed internet connection you may need. With co-working spaces, you can continue to conduct business when your normal office access is interrupted.

Partner with Department Outsourcing

Solopreneurs and many small businesses don’t have the staff to provide full departmental services. You don’t have a customer service call center, an accounting and legal department, or a marketing team. Fortunately, the outsourcing industry was designed for entrepreneurs to hire on any department they need for however long the work is needed. While your business is growing from the ground up, you can achieve full-service business continuity by partnering with outsourced department services.

Always Have a Backup-Recovery Plan

Last but certainly not least is backup recovery. A backup recovery plan is a two-prong method to ensure your digital assets are never at risk of being lost or ransomed from you. Take regular (daily/weekly/monthly) backups of your work computer(s) and all your files. Archive these backups and develop a quick-engaging plan to deploy these backups as needed. Whether data is lost to encrypting ransomware, an error in your server, or an accidental tap of the ‘delete’ key, you can always ‘reload from save with a well-built backup and recovery plan.

Running a business on your own is exhilarating, challenging, and also impossible for one person to do 24/7. Fortunately, there are business services available to expand your one-person team with outsourcing, cloud access, automation, and even co-working spaces if your normal business location is disrupted. Most importantly, know when to reach out and outsource at the right times. Here at SystemsNet, we are proud to offer IT services to small and medium businesses and would be proud to be your go-to source for IT support for your solo business. Contact us today to start talking about your company’s IT needs.

How Is Your Relationship With Your Managed Service Provider (MSP)

Manage Service, , , , ,
Business woman at her desk, on speaker phone with her managed service provider

Having a trusted relationship with your MSP is key in having a solid relationship with your MSP Provider

Challenges in relationships can happen to any couple, and sometimes they can happen when you least expect it. Challenges in relationships can also happen between businesses. It can certainly be frustrating when a provider makes promises to solve your problems, but you eventually discover that the provider is not able to fulfill those promises.

As the owner or manager of a business, you will seek the services of a Managed Services Provider(MSP). You may not have enough time to tend the technology that is used to help you operate your business. IT has become the foundation of businesses all across the globe. If you do not have IT, then your business does not have a reliable foundation. Your business is basically operating on shaky ground.

A business that experiences consecutive periods of downtime will discover that the business will lose revenue as the days go by. Like the revenue you will lose when your business is down, you can drain your business’s resources each time you are waiting for your equipment and other technology resources to meet the expectations you have set.

You need a Managed Services Provider(MSP) that works hard to work with you, but if you are partnering with an MSP that is not helping you elevate your business, it will leave you wondering if it is worth it to continue with the relationship. Here are some questions you should ask yourself to help you determine if your MSP is providing any benefits in the relationship.

Can You Trust Your MSP?

If you do not have reliable IT services, you will find yourself on the outside looking in it comes to your competition. If your business uses programs and hardware on a daily basis, it is important that your programs and hardware are functioning at all times. Regardless of the type of system you are operating under, you will need to have reliable IT services.

If you begin to discover that recommendations are being made that do not fit your business system or if your services and other functions are being cut, you will discover that your situation will become worse. If your MSP is making decisions that you do not trust, this is not a good sign in your relationship.

Does Your MSP Communicate With You?

When you first partnered with your MSP, you believed that the MSP would be effective communicators. However, if your MSP is making mistakes and not acknowledging those mistakes, this could be another sign that there is trouble in the relationship. If you have problems that your MSP is not resolving because it is difficult to reach them at any point in the day, your MSP is not an effective or reliable communicator.

If you find yourself demanding that the provider come to your location and repair the services, it may be time to leave this relationship and enter a new one.

Is Your MSP Reliable?

If you are facing one or more technical difficulties, how long can you wait for your system to be repaired? If your MSP is not reliable, you will find out really quickly. A Managed Service Provider(MSP) can be seen as reliable if it offers quick delivery of services and if it provides you with high-quality system performance.

An MSP can also be seen as reliable if it is available around the clock. An MSP that offers around the clock services will ensure that your business sees as little downtime as possible. A reliable MSP also is responsive and effective when it comes to communication. If your MSP is not excelling in any of these areas, your relationship and your business can go downhill in a hurry.

We understand how challenging it can be to choose a Managed Service Provider that can fulfill your needs. There are so many things that you will need to consider, and this can make it a very frustrating process. It does not matter what route you device to take when you are searching for an MSP, but we encourage you to be aware of what you should look for in an MSP.

Is it time to leave your relationship with your current MSP? Contact us today for more information on how to reevaluate your relationship with your MSP.