Tag Archives: IT support

8 Things that make your computer issues worse

Computer issues may be inevitable, but here are a few things to avoid so that they're not worse than they have to be.

Computer issues may be inevitable, but here are a few things to avoid so that they’re not worse than they have to be.

Computer issues are inevitable. You can’t expect to depend 100% of the time on every single device or program you use. There will be software bugs or hardware failure; a device might get misplaced or an important file deleted.

Running your business successfully depends in part on anticipating these problems. If you aren’t prepared, the outcome will be worse.

What are 8 things that make your computer issues worse?

 

 

 

 

  1. Poor documentation. You lose track of passwords or license keys to various software programs. You don’t know what previous versions of a software you used, when it was last updated, and whether it functioned problematically. These are all examples of poor documentation. Without proper documentation, you’ll have a harder time implementing solutions for your computer problems.
  2. Unnecessary downloads. Your computing devices might be filled with too many useless or clunky programs or files that take up a lot of space and slow them down. Some of these programs may also have cyber security vulnerabilities, especially if you got them from disreputable sources.
  3. Infrequent backups. Any time you don’t back up your data at the frequency needed, you risk losing significant amounts of time and money whenever there’s a failure in equipment, cyber attack, employee error, or other disaster that results in data loss.
  4. Dirty equipment. Your hardware might get clogged up with dust; the screens might be scuffed or stained. Devices can slow down, overheat or break down if you don’t clean them on a regular basis.
  5. Untrained employees. Maybe your employees don’t understand how to fully use a software program, which decreases their productivity and making it more difficult for them to fix errors. It’s possible that they’re unaware of cyber security protocols or other important computing issues.
  6. Lack of synchronization. If multiple people are working on the same project, they should have access to the latest version of all files; with lack of synchronization across devices, the files they share might all differ. Without synchronization, it’s also much harder to make system-wide changes across devices on your network, such as installing a new security feature.
  7. Inadequate cyber security. If you lack the capacity to prevent cyber attacks, monitor your system for intrusions, and respond quickly to a successful hack, you’re in serious trouble. Downloading one corrupted file can wreak havoc on your system.
  8. Thoughtless spending. You might be using your limited IT budget to hire staff unnecessarily or to make purchases that aren’t cost-effective for your company. It’s also possible that you’re spending too little; for instance, you might be long overdue for an equipment upgrade, but keep delaying it, even though it’s slowing down your productivity.

To increase the chances that any computer issues you face will be minor or at least handled efficiently and effectively, contact us. We’ll review the state of your IT configuration and point out ways to make it work better for you.

Why Choose a Managed Service Provider Over a One-Man Organization for IT Support?

solutionsIT support is one of those things that you don’t appreciate until something goes badly wrong. There are two options for IT support.

You have Dave the computer guy. This is the one-man firm that supports you. You normally have to conform to their schedule to get support. Managed IT services, on the other hand, involve multiple professionals running the operation. These tend to be available 24/7.

So why should you choose a managed service provider instead?

Better Service

According to Small Business Computing, 9 out of 10 small business owners said that they had received better service by working with a managed service provider. And it’s not hard to see why

A one-man organization relies entirely on a single person. If the person running it isn’t particularly customer friendly, or they’ve simply had a bad day, you won’t get the service you deserve.

This isn’t the same as an organization run by multiple people at the same time. You’re far more likely to always get someone who treats you in the right way.

Time Constraints

A one-man organization can only remain open for so long. They have to sleep sooner or later. This always puts them at a severe disadvantage when comparing them with managed providers.

Managed service providers can set their staff to work through the day and through the night. For a business, this is crucial because it gives them access to support 24 hours every day.

Another important point to remember is you’re going to get a far quicker resolution to your problem. They can also work on the problem around the clock. Remember, it’s not just about initial response times. It’s about how quickly they can solve the issue you’re contacting them about.

Evolution of Services

A large company specializing in IT support can evolve and change all the time. They can send their staff members away on courses without having to shut everything down and disappoint their customers.

One-man organizations can’t learn and provide their services at the same time. There are simply not enough hours in the day. The technology industry constantly changes, and you need your service provider to keep up with you.

Let’s look at the evolution of cloud computing as an example. Today, over half of all businesses in North America use cloud computing in some form. Go back two or three years and you have less than a quarter of businesses actively using cloud computing.

It requires a quick evolution to keep up with what’s going on in the world of technology and business. Managed IT support is setup in such a way as to make it easy to keep up with what’s going on.

Overall, it’s clear that one-man IT support is completely inferior. It hamstrings your business and makes it much harder to acquire a speedy resolution to your IT problem.