Tag Archives: IT support

IT Help Desk: Do You Prefer On-Site Help, or Done Remotely?

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SystemsNet provides on-site help when you need it, but mostly stays remote so we don't get in the way of your workflow

SystemsNet provides on-site help when you need it, but mostly stays remote so we don’t get in the way of your workflow

The concept of the IT help desk has come a long way when you consider it’s been around for well over 30 years. You’ll even find facetious infographics online reminding you the first IT help desks started in the 1980s while not necessarily making everyone’s life comfortable.

Yes, it’s true that help desks once thought of as being the sometimes stressful starting point for IT professionals. Help desks were also a confusing process for those who needed the most technical support. It’s evolved from being a service you called in for (something not changed entirely), and an on-site process.

For the former above, trying to solve a problem by phone meant plenty of downtime companies didn’t need. Help desks by phone had to take office staff step by step through issues without being there in person. With those needing help not always understanding the technology they were working with, phone support only led to more confusion.

In the case of in-person help desks, they’ve never gone away, even if some office managers find them obstructive. If you’ve ever had an IT support crew take over your computers to solve a technical issue, then you know how it can sometimes disrupt work during busy moments.

Fortunately, in the age of the cloud, this doesn’t have to happen. This isn’t to say on-site visits aren’t still done under certain circumstances. Be happy, though, that you live in an era where you now have a choice thanks to evolving technology.

Here at SystemsNet, we give you a choice through our various management and technical support packages. We’ll let you decide what kind of help desk you want and how convenient it works for your company.

On-Site Support When it’s Necessary

We only provide on-site help when there isn’t any other choice toward fixing an issue. The good news is that we take care of things as quickly as possible thanks to advances in technology. It’s increasingly unlikely you’ll have your computers tied up all day or for days. If repairs on a computer need done, we’ll take the computer with us if it becomes too much of a distraction in your office.

As your company grows, we know how important it is to have as much time to focus on your work as possible. We’re there to communicate with you and make sure any technical issues gets solved when it’s convenient rather than forcing it during the most critical times.

Remote Help Desk

Your greatest benefit today is having IT support working remotely so it doesn’t get in your way. As part of our managed services, we guarantee this while we work behind the scenes. As many remotely managed services are, monitoring and troubleshooting takes place quietly.

What you’ll appreciate more than anything is we’ll take care of issues for you without you even knowing something happened. You and your employees might notice a software issue one morning, then suddenly see it fixed within minutes before it becomes a problem.

This kind of magic is the greatness of remote managed services through expanding network space. Best of all, our remote help service doesn’t slow down your computers. When you’re working on a critical project, we’ll make sure everything is running efficiently at all times so you don’t experience dreaded downtime.

You likely know by now how losing money from downtime is the enemy of all companies today. Using preventative measures, we’ll prevent the worst technical issues from happening in the first place.

Contact us here at SystemsNet to find out more about our Help Desk service and all of our comprehensive IT services and solutions. It’s time you realized how far the help desk has come while changing your prior perceptions of what it does.

Reasons We Love IT support

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Computer issues can happen at any time of day or night, and when they do you need timely support.

Computer issues can happen at any time of day or night, and when they do you need timely support.

Maintaining and building a computer network is often costly and difficult for businesses. Without IT support, time and resources are taken away from your core goals. IT support provides many benefits. Here are a few reasons why we love IT support.

Computer and technology problems occur at all times of the day and when they do, you need timely solutions. Real-time support provided by IT support keeps your business running without expensive interruptions and delays. Help desk support allows your employees to solve everyday problems, such as difficulties with using and installing software. You don’t have to be the expert on technological advances and new updates. Further, the support services from companies who you bought your software and hardware from are often hard to reach or involve long waiting times. With real-time support, your IT problems are easily solved.

Monitoring your system is another advantage of IT support. To keep your computer network running efficiently, being aware of potential and unknown problems is essential. Many businesses don’t have a dedicated system administer on staff, so managed IT support allows you to have constant monitoring without the expense. For example, it is important to keeping track of what percentage of system resources are being used to know when and what updates or expansion to your network is needed.

One of the most important advantages of IT support is disaster recovery. Computer crashes happen and loss of information is costly and problematic for businesses. Being able to recover data quickly is essential for the success of your business. IT support provides protections from data loss and helps with recovery when loss can’t be prevented.

We love IT support because it allows you to do what you do best and helps your business succeed. If you would like to learn how we can provide IT support, contact us.

Why Our Customers Love Outsourcing Their Help Desk to Us (And Why You Should, Too!)

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Outsourcing your help desk frees up existing IT staff and resources, and ensures you're getting the best advice from industry experts.

Outsourcing your help desk frees up existing IT staff and resources, and ensures you’re getting the best advice from industry experts.

Dealing with technology problems can be incredibly frustrating and time-consuming.  Did you know that you can save yourself and your business the hassle by outsourcing your help desk?  We offer Help Desk Support, so you can make your problems our problems and rest assured that you have a tech support partner you can rely on.  Here are a few reasons why our customers love outsourcing their help desk to us (and why we think you should, too!):

Outsourcing frees up existing IT staff and resources – With our help desk handling technical support, existing IT staff are free to concentrate on core competencies and projects that directly benefit the business.  With an outsourced help desk, your staff can focus on more demanding, higher priority work that highlights their skills and creativity.

Outsourcing provides access to the knowledge and efficiency of industry experts – Offering help desk services is one of our specialties, so we have a team of experts who excel in both customer service and IT support. They are perfectly suited to provide help desk services professionally and efficiently.  Additionally, it is our business to keep up with emerging technology and changes in the industry.  We are constantly doing the research and training necessary to provide comprehensive help desk services.

Outsourcing improves response time – Our help desk is equipped to provide both on-site and remote assistance.  Using remote assistance, we can tap into your system and solve problems without being physically present.  This virtual access means we can correct issues rapidly and minimize downtime – no need to wait for an available tech to travel to your workplace!

Outsourcing saves money – Partnering with us for technical support minimizes fixed costs for your business.  Outsourcing your help desk is far less expensive than hiring and retaining full-time support employees and outfitting your own help desk.

Save time, money, resources, and headaches!  Contact us today to learn more about our Help Desk Support.

Eight truths about IT support that every business owner should know

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IT support can do more for your business than just fix problems as they arise.

IT support can do more for your business than just fix problems as they arise.

For many business owners, IT personnel might as well not exist unless there’s a specific computer problem that needs an immediate solution. Once it’s fixed, the IT support folks can promptly withdraw from the scene, and business can carry on as usual.

However, there’s much more to IT support than just fixing problems as they pop up. The following are eight truths about IT support that every business owner should know:

  1. Your IT support should be proactive and not just reactive. IT support personnel can help you come up with ways to prevent problems from occurring; for example, they can regularly enhance your cyber-security plan and data backup measures.
  2. IT support can further your business goals. Your company’s productivity and the direction you want it to take depends in part on your IT infrastructure. If you discuss your business goals with your IT personnel, they can help ensure that your IT set-up lines up with what you need (and with enough flexibility to accommodate future changes).
  3. IT support personnel are human. Highly skilled and highly trained humans (hopefully), but still, only human and not magic robots. Often, solving a problem will take more than pushing a button or typing a single command. Although proactive measures reduce the risks of problems, there’s no such thing as a 100% problem-free work environment. The best you can hope for is an IT support team that works effectively and as quickly as possible, while prioritizing their work based on your needs.
  4. IT support saves you precious time. Think of all the time you and your employees would waste dealing with the problems that IT support personnel take care of. Beyond handling specific computer difficulties, IT support can help you make your day-to-day business operations flow more efficiently, with your employees relying on the right programs and devices.
  5. IT support personnel can help educate employees. Many cyber security breaches and other computer problems have their source in employee error. And in regards to simpler computer issues, your employees might also be given the means to quickly solve simple problems themselves, leaving IT to deal with the bigger issues. Your IT support is a potential source of employee knowledge and training.
  6. Your customer relations can improve thanks to IT support. From keeping your website up and running to maintaining software that allows you to connect with and keep track of your customers, good IT support enhances customer relations.
  7. IT support personnel know the best, most up-to-date practices. They keep up with tech and software developments, understand safe and effective practices, and are up-to-date on industry standards and guidelines. They can help you benefit from state-of-the-art, cost-effective solutions that also comply with government regulations.
  8. You can outsource IT support to a trusted provider. Hiring an IT staff or expanding on your current staff might not make financial sense. In many cases, it’s more cost-effective to outsource IT support to a provider who will work closely with your company and provide you only with the services you need; the money you save on IT can get redirected to your core business areas, promoting growth. Furthermore, even if you keep in-house IT personnel, it’s useful to have trusted outsiders to consult with; they can bring additional expertise to your company.

Be sure to contact us for more information about our IT support services. Strong IT support is indispensable to your company’s success.