Tag Archives: help desk support

The Virtual IT Help Desk: What Is It? What Are Some of the Benefits?

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Virtual IT Help Desks allow customers to receive fast and friendly tech support.

Virtual IT Help Desks allow customers to receive fast and friendly tech support.

You may have heard of the virtual IT Help Desk, but you may not know what it is, or what the many benefits entail. In this blog, we will go over what having a virtual IT help desk entails, what the benefits of a virtual IT help desk are, and why you should enlist our aid to obtain a virtual IT help desk.

What is a virtual IT Help Desk?

Better known as a remote IT help desk, the virtual IT help desk is one of the most essential parts of an office today. The virtual IT help desk is around 24 hours a day, 7 days a week, to help your office. This will allow all the users to get in touch with a skilled IT tech whenever they want, and to get your questions answered in a quick amount of time.

The virtual IT help desk relies on technology (specifically, software) and the Internet to give your technician access to your computer system. For this reason, your technician doesn’t have to be on-site in order to work for you. Needless to say, outsourcing this resource saves you money…but that’s one of the many benefits of the virtual IT help desk.

The benefits of the virtual IT help desk

  • A virtual IT team requires the best talent — so you know you’re going to get nothing but the best. When a virtual IT team goes to work, that’s all they work on — they don’t answer phones or do marketing or any other sundry work. They simply work on IT — which means that they’re the best in their field.
  • A virtual IT team can be assembled from every corner of the world. This means that your team can be available, in varying shifts, 24/7/365.
  • Because a virtual IT team works on a contract basis, and not in-house, the costs are significantly lower for much more specialized work.
  • A virtual IT team uses call center software to streamline their work flow…they can handle hundreds, if not thousands, of accounts this way! Talk about efficiency.

Why should you hire a virtual IT help desk?

Here is a list of reasons why you, and your company, should outsource your virtual IT help:

  • Your overhead costs will be lowered — aside from saving money on payroll, you will be saving money on operations costs, such as utilities and on-site resources.
  • You can easily scale up — or down — as your company’s needs change without any concern about hiring and/or firing.
  • IT professionals not only form the perfect help desk, they can actually help your company implement new software, including call center software and CRM software.
  • Because they’re not in the office with you, there’s no distractions to decrease office productivity. They can literally be on the job all the time, whenever you need them to be.
  • Because your professionals don’t have to commute to wherever it is you need them to go, they can keep the focus on the job at hand.
  • Best of all, this is a natural fit for companies who don’t need to keep their employees in the office. This would allow your customers — and your employees — to get a hold of an IT professional at any time.

SystemsNet has been providing businesses with a reliable source for complete network solutions for almost 20 years.

We maintain a staff of highly qualified network specialists, application developers, systems administrators, and ACT! Certified Consultants. Whether you need help desk support, hardware and software support or installation, network troubleshooting, spam filtering, or any other type of IT support, SystemsNet can help.

Contact us today to discuss your IT needs. We promise to get the job done for you!

What The Future of Help Desk Support Looks Like

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If employers don't adapt to their employees' use of personal devices for work, they risk leaving themselves open to security threats.

If employers don’t adapt to their employees’ use of personal devices for work, they risk leaving themselves open to security threats.

One of the best tools available from a managed service provider is their help desk and support services. These IT pros must keep their finger tightly on the pulse of rising technology to manage their customers ever-increasing needs. In the fast-paced world of growing tech, when looking into the future, these three things are certain:

BYOD is Growing, Learning to Adapt

Employees that BYOD (Bring Their Own Device) to work currently only account for about 1/3 of hardware being used professionally. According to a survey of over 1,400 executives, when asked this question, “Do you allow your employees access to your networks via their smartphones, tablets and laptops,” only 33% replied affirmatively.

But the truth is, employees are going to work from their personal devices whether corporate likes it or not, so the best course of action is to adapt. If enterprises don’t allow access, users will simply leave IT behind and risk security threats and data breaches.

Mobile First Mentality

We’ve all seen the statistics about the tremendous growth of mobile devices and this trend has not fallen on deaf ears at the help desks. The number of mobile WiFi hotspots, some public and unsecured along with those safer connections available at home and work have also increased significantly.

Due to this tremendous increase in traffic, many IT help desk operations have deployed separate departments just for mobile inquiries. This streamlines the process and concentrates support processes quickly and more effectively.

 

24/7 Real Time Support

 

Long gone are the days of waiting for hours, days, let alone weeks or more for support. Customers expect answers almost immediately, anytime and anywhere. Emergency service is simply a given for this profession.

 

For all your managed IT service needs, any questions, comments or concerns you may have, please contact us. We offer on-site services in addition to special pricing platforms for group packaging and a la carte options for any or all of your IT issues.