Last year, Microsoft significantly changes their portfolio by introducing Dynamics 365. Dynamic 365 integrated the critical ERP and CRM functions of the original products into a complete package. Dynamics 365 consists of several applications, including customer services, finance, sales, etc.

If your business consists of 250 employees and more, the Enterprise edition of Dynamics 365 would be a perfect match for your business. If you have a smaller business that consists of less than 250 employees, the Business edition of Dynamics 365 would work best for your business.

There are also a variety of options when it comes to licensing your software, which will mean every business will have the ability to adjust the software to fit the specific needs of their business.

Dynamics 365 was placed on the market for purchase in November 2016, but it did not include some critical components. Microsoft plans to release additional components and developments in the mid part of this year.  We are going to take a look at some of the great developments that you will see in Dynamics 365 this year.

Using Cortana

Many people are very skeptical of using the voice functionality tool, Cortana. There is also skepticism about using Cortana with Dynamics 365. Can a voice functionality tool actually be useful in a workplace setting? What can a voice interface actually offer employees in an office that is probably already crowded or noisy?

Well, we have found that a voice interface tool can actually provide a significant amount of help to employees, especially when you need to multitask. When Cortana is integrated with Dynamics 365, you will be able to use the feature when you are traveling.

Cortana can be fully integrated into Dynamics 365 for your Sales department. Cortana already has exceptional features and components, so can you imagine how easier it will be for you to multitask, organize, and prepare when you are working on a sales project? Your sales teams will always need something that will make their jobs a little easier, and the functionalities of Cortana will certainly give them the peace of mind they need when they are working.

Chat Features

Three years ago, Microsoft obtained a portal platform, Parature. Microsoft obtained this platform with the hopes of improving the functionality of Dynamic CRM, as well as to eventually add web chat features. Unfortunately, Parature was placed to the side after Microsoft acquired ADX Studio. Since Parature was not integrated into Dynamics 365, this means Dynamics 365 is still operating without a web chat solution.

Chat features are certainly important when it comes to multitasking, improving teamwork, and improving the overall operations of a department. Since there have not been any functionalities to perform a web chat, it definitely seems likely that Dynamics 365 will add a web chat solution soon.

Marketing Plus Adobe Equals A Great Partnership

Adobe Marketing has turned into the perfect solution for Dynamics 365 Marketing. What does this mean for your organization? It means that you can expect to see Dynamics 365 use Adobe Marketing Cloud as a marketing solution. If your business has access to Dynamics 365 for Sales, you will be able to fully integrate Adobe Marketing Cloud. The Adobe Marketing Cloud includes a variety of functionalities, including the ability to manage web content and email marketing.

You can expect to see a variety of added features in Dynamics 365. 2016 was certainly a great year for 2016, and no one could have made any predictions about what Dynamics 365 would bring to business. It certainly seems that Dynamics 365 is putting a bigger focus on mobility. We expect to see Microsoft deliver more components and applications that will allow businesses like yours to focus on improving their entire business operations.

For additional information on Dynamics 365 and other Microsoft product releases, contact us today.