Welcome back for part two of our discussion on the different ways you can communicate remotely with a VoIP System in your office.

Customer Chat

VOIP platforms can even connect you with customers through the correct implementation. Provide live chat customer support through your VOIP phone platform because the VOIP platform is a feature-complete for all necessary business communications. Your VOIP platform can be plugged into mobile apps, website widgets, and your own company software to help customers connect when they need assistance through API’s.

Presence Video Chat

The VOIP system goes above and beyond voice communication by also hosting a comprehensive platform for video calls as well. Known as “presence”, your team can appear in a meeting in any combination of ways. Video chat, or video conferencing, is essential for bringing teams together when they cannot share an office in-person. Video chat is responsible for creating a sense of shared workflow while teams are remote.  Whether it’s one person tele-attending an office meeting or an entire team all video-chatting to each other, VOIP can provide.

One on One

One-on-One presence calls allow two people to share a video conversation as if there were sitting across a desk from each other.  This is the most popular way to conduct a face-to-face meeting without sharing the same room. Many people connecting through video chat for the first time will start with one-on-one calls. Or you can even cut it down to one person on video and the other talking video-free or just text chatting.

Video Conference and Team Meetings

The far opposite is video conferencing in which everyone is somewhere distant, projecting their presence into a virtual conference room. This can be used for formal meetings with business partners as well as casual collaboration sessions between team members. Video chats are essential for remote team collaboration and can help to simulate a shared office environment.

Async Office Phones

Lastly, VOIP has covered a few extra bases where there was a communication need but no old-fashioned PBX standard. Mainly, how voice translates to text in an asynchronous fashion. Voicemail and recorded calls are the most difficult to handle forms of business communication. This is because the data must be listened to before it can be properly recorded, acted upon, or stored as useful data. Fortunately, VOIP is the bridge that can quickly transform audio recordings into useable digital transcripts.

Voicemail to Email

Checking your voicemail is a thing of the past, unless you want to. VOIP features can transcribe voicemail into emails so checking your voicemail is as quick and simple as skimming a few short paragraphs. You and your team will never have to waste time listening to voicemails again.

Recorded Calls and Call Transcripts

You can also record calls voluntarily as they are happening, providing a way to keep records, dictate notes, and protect employees in tricky situations. These recordings, like the voicemail, can then be converted into transcripts for textual records as well.

What all can VOIP do for your business? There are so many things you can achieve with cloud-based business communications and VOIP platforms are built to cover them all. With a comprehensive communication platform that goes beyond the classic business phone system, we hope to cover every base you have. And if there’s a form of communication that’s been missed, you can bet the highly compatible integration will take care of it.

The possibilities are endless when bringing VOIP communications to your business. Contact us today to find out more about the many capabilities of VOIP platforms and how to build your VOIP structure for the best possible performance within your current workflow and business plan. You can even expand your capabilities by exploring mobile workforce, remote commuting, and extremely flexible network scaling. We look forward to hearing from your team.