Tag Archives: business

Avoid Common Mistakes When Choosing A Managed Service Provider (MSP)

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Hiring a Managed Service Provider? Here’s what you need to know.

One of the biggest myths or misconceptions about partnering with a Managed Service Provider (MSP) is the idea that your entire IT department will be replaced. However, this is not the truth. Generally, businesses and organizations like yours will use Managed Service Providers to provide assistance to the current members of the IT team.

Small businesses and mid-sized businesses will often hire a Managed Service Provider (MSP) to provide the support they would receive if they make high-powered advances to their IT department, but the MSP can come at a lower cost. There are several benefits to hiring a Managed Service Provider (MSP). One of the key benefits is that an MSP will handle the application and network security issues so members of the IT department will not have to.

Your business or organization wants to grow, but what happens when the growth comes at a rapid rate? If a business or organization is growing extremely fast and there are no resources in place to keep up with the growth, this can cause a variety of problems. However, how can you choose a Managed Service Provider that can fulfill your needs?

Sometimes business leaders do not consider every important detail or factor when it comes to choosing an MSP that can be the right fit for them. Here are some mistakes that we hope you can avoid when hiring an MSP.

Mistake 1: Giving Up Control

Some Managed Service Providers are well-known in the industry because they are large. However, does the popularity or size of the business mean the provider is right for you? If the MSP is so popular and well-known, how often would you be able to contact the MSP when you needed assistance? Would you have the customer support you really need?

Some Managed Service Providers will not have the time or patience to cater to your needs because there are so many other businesses or organizations receiving their services as well. Your Managed Service Provider should be a bonus or extension of your business or organization. You should still have control over your business, but you will need an MSP that is easy to reach when you need help.

Mistake 2: Choosing A Managed Service Provider That Is Not Responsive

No business or organization ever wants to experience an extensive period of downtime. However, what happens when you choose an MSP that is not able to help you right away during your downtime?

If the MSP provider you choose fails to respond to your request when you are experiencing downtime, it can result in a very challenging period of time. Your business or organization needs an MSP that has an effective system that can alert them when there is an emergency or a period of downtime. If your business is down for a prolonged period of time, this can result in an outstanding loss in profits and revenue.

Mistake 3: Believing That Each MSP Will Provide The Same Services

When it comes to Managed Service Providers, there will not be a one-size-fits-all model. We do not want you to choose the first MSP you find because you believe they are all the same. It is important to ask the right questions before making a decision so you can find the MSP that offers the services and features you need.

With so many Managed Service Providers stating they can offer the best services for your needs, we understand how difficult it can be to make a final decision. If you want to learn more about the services we provide at SystemsNet, please do not hesitate to reach out to us today. You can complete the online form or call us at 888-676-1228.

Why Use a CRM Product? How High-Quality CRM Software Will Benefit Your Company

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High-quality CRM software assists you with cultivating and maintaining strong customer relationships.

Customer Relationship Management (CRM) can contribute significantly to your company’s success. When you develop the best strategies and deploy the best tools to strengthen your relationship with existing and potential customers, your company enjoys important benefits.

High-quality CRM software assists you with cultivating and maintaining strong customer relationships. Why use a CRM product? In the long-run, it can save you money and improve profits by attracting more customers, increasing customer retention, and allowing your employees to work more efficiently.

How does it give you these benefits?

1) It keeps you organized and better informed

CRM software integrates customer information from a wide variety of sources, including email, social media, and in-store and online purchases. All of this information is kept centralized and updated, with a record of your interactions with each customer, including calls you’ve made and emails you’ve sent.

You can also keep track of customers’ feedback, including complaints about your products or services. All of this information, gathered in one place, gives you an important overview of your relationship with customers. It provides you with insights for how to keep reaching out to them, meeting or exceeding their expectations and addressing their concerns.

2) It contributes to a more meaningful relationship with customers and clients

Because your CRM product keeps track of customer information, you can use it to help make your interactions with customers more personal and meaningful to them. You can remember their preferences, interests, personal characteristics, and purchasing habits. You’ll be in a better position to understand when they expect to hear from you and when they’ll next need one of your services or products. You’ll also have greater insight into the types of qualities or information that will convince them to make a purchase.

3) It helps make your response to customers more timely and prompt

With CRM software, you can consistently keep track of when you need to contact your customers. You can prioritize the calls and emails you send out based on impending deadlines, the urgency of your customers’ needs, the stage of the sales cycle, and any other factors you consider important. You’re more likely to stay in touch with customers, follow up with them appropriately, and not leave them hanging when they need to hear back from you.

4) It allows you to work with flexibility and efficiency

With high-quality CRM software, you can access the relevant customer information from any device and location. Whether you’re at home, in the office, or on the road, you have access to everything you need.

Your CRM product can also integrate with other software and seamlessly become a part of your business operations. Different departments in your company can tap into it and utilize its insights. Not just your sales and marketing departments but also, for example, your IT personnel looking for feedback that will help them improve your company’s website. Or your customer service department evaluating patterns of problems that lead to customers leaving your company for competitors.

Furthermore, CRM software can accommodate your company’s growth. It can encompass a growing number of customers and clients, and new sources of information about them. You can also customize the software to best serve your company’s needs.

Making your CRM product an important part of your company’s success

Ultimately, your CRM product will be part of a general approach at your company that emphasizes a stronger relationship with customers and positive customer experiences.

In November 2015, Consumer Reports published a survey on poor customer service interactions, with many consumers complaining about a lack of a response, irrelevant sales pitches, and rudeness. These kinds of complaints aren’t limited to customer service representatives. Customers and clients also get turned off by similar behaviors from sales representatives and marketers. If your company comes across as tone-deaf, neglectful or belligerent, you’re much more likely to lose customers.

Your CRM software can give you the resources and tools to reach out to customers in a favorable way and remain responsive to their needs. Don’t hesitate to contact us for assistance with installing and customizing high-quality CRM software. Your CRM product can significantly improve your sales and your customers’ satisfaction.