Tag Archives: business

What Is BDR and How Does It Impact Business?

what Is BDR
Cybersecurity, Data Backup, Technology, , , , , ,

Businesses these days conduct most of their processes digitally. On one hand, this is great because it speeds up transactions, improves data accuracy, and so on, allowing for faster and more efficient IT business development. But the heavy reliance on digital data brings new risks of data loss or damage. All businesses should have a good backup and disaster recovery plan to lessen these risks. We will explain to you what is BDR and how it impacts businesses.

An Introduction to What is BDR

BDR stands for “backup and disaster recovery.” It is a set of solutions that make sure data is safe and can be recovered after a disaster. A BDR plan aims to protect a business and maintain the continuity of operations despite any mishaps.

We often consider BDR solutions a defense against cyberattacks, which are becoming more frequent in recent years. But they are also beneficial in other circumstances, like keeping a business safe after a natural disaster or in any situation where the company’s data is at risk.

What a Sound BDR Strategy Can Do for Your Business

The lack of a proper BDR solution can have a negative impact on your business. At the very least, it can cause disruptions to your operation as your staff scrambles to recover all your data. In worst-case scenarios, you might not only find yourself with a destroyed business, but you may also face lawsuits as a repercussion of the disaster.

But if you have a tried-and-true BDR solution protecting your data, more than likely, you won’t have to face these dreadful scenarios. In addition, there are multiple other benefits that you can enjoy, such as the following.

Protection against Data Loss and Damage

There are so many ways for digital data to get lost, stolen, or damaged. It can happen through a data breach, a cyberattack, a system failure, human error, or a natural disaster. But if your business has a trusty BDR plan, it will protect your data despite any of these unfortunate incidents.

Better Data Security

Data security is integral to IT business development. A good BDR system makes sure of this by keeping a copy of all your business data, like contracts, transactions, client profiles, and so on, in a safe and remote location. Through high-tech encryption tools and physical security measures, we should protect data backups both physically and digitally.

Customer Retention

If you are not prepared for a disaster, you could lose hours or even days of downtime as you try to get everything back in order. Your clients will not be very forgiving of such situations and will probably leave and take their business to your competitors. With a sound BDR plan, you can have a quick and complete recovery, and your customers can have peace of mind and will not have a reason to leave.

Evaluating Your BDR Strategy

If your IT provider has already set up a BDR solution for your business, that’s great. But do you know how dependable it is? If disaster strikes, are you sure your defenses will hold up and keep your system and data protected?

Discover the impact that a BDR plan has on your business. Learn how the BDR plan affects your employees and the growth of your enterprise. For ideas and tips on creating your BDR strategy, download our FREE infographic or watch the video HERE.

We can also assess your existing BDR plan and make the necessary adjustments to make it perfectly suitable for your business needs. Call us today for a consultation!

The Role of Current Technology in Business Growth and Expansion

business growth and expansion
Contact Relationship Management, Cybersecurity, Data Backup, Security, Technology, , , , ,

Business growth and expansion entail a lot of work in all the different areas—logistics, finance, research, and technology. Technology plays a key role because practically all aspects of business rely on it.

In our last few blogs, we have been talking about some benefits that small business owners can get out of integrating the right technology into their business, especially during expansion, downsizing, or switching from a remote work setup to a hybrid work environment.

Attracting and Retaining Talent for Business Growth and Expansion

how to attract large enterprise talent

For any SMB, attracting and keeping enterprise talent is quite an achievement. But, of course, it is rarely easy to do because most competent professionals prefer to work with global companies that offer better perks and higher pay.

Using technology, you can not only pique the interest of top candidates for your open positions, but you can also convince them to stay for your business growth and expansion.

These strategies, as described in our blog on Week 1 called “How Small Businesses Attract Large Enterprise Talent”, can range from simply making the hiring process pleasant or partnering with local community groups to something more proactive like offering a hybrid work environment that is much more attractive to potential new employees.

Installing Self-Help Kiosks

Self-Help Kiosks

In week 2, we covered one of the most popular technology trends for business growth and expansion. Our blog post entitled, “Self-Help Kiosk vs. Human—What Are the Pros and Cons?” he self-help kiosk has been appearing in a growing range of industries. We can find them in fast-food restaurants, bus terminals, banks, and more.

We also covered how these kiosks can help business growth and expansion. especially as remote workers switch to working in person or in a hybrid way. Some benefits we covered were contactless transactions, higher profits, faster service, and better connections. We also discussed the special significance of self-help kiosks in a hybrid workplace, where companies make do with a much lower employee population in the office.

Better Customer Service

How Your IT Company Affects Customers

Technology and customer service are two things people would not automatically relate to each other. But as you will quickly realize after reading our week 3 blog, “For Better or For Worse: How Your IT Company Affects Your Customers”, IT and customer service are closely connected.

Ensuring that the quality of your customer service is up to par is vital regardless of the work setup you have in the office. Whether your employees work from home, in the office, or a combination of both, be sure they always give great customer service. This can help improve your business growth and expansion.

With the help of a reliable IT provider, this should not be a problem. For example, we offer IT services that give your clients a better experience. Some services that we would be happy to provide for you are multichannel communications, live chats or chatbots, exemplary CRM software, personalized offer recommendations, self-service portals, advanced POS systems, and a trusty remote-to-hybrid system.

Choosing the Right MSP for Business Growth and Expansion

As you can see, technology is vital in many aspects of business growth and expansion. This step means one thing: you need to choose the right IT provider because they can make or break your business!

Fortunately, you don’t have to look too hard. We have the experience, expertise, and passion to provide you with the best IT service you require. We are very good at what we do but don’t take our word for it. Call us today, and we will show you what we can do to help take your business growth and expansion to the next level of success!

For Better or For Worse: How Your IT Company Affects Your Customers

How Your IT Company Affects Customers
Cybersecurity, Manage Service, Security, Technology, , , , ,

How Your IT Company Affects Customers is very important to keep your business operations in good hands. Most processes today rely on technology, so you need a provider to keep up with the times and ensure everything goes smoothly.

But do you realize how your choice of IT company also affects your customers? The level of customer satisfaction might be one of the most revealing gauges of how efficient your IT company is.

How Your IT Company Helps Affect Your Delivery of Better Service to Customers

Although your IT provider does not have direct contact with your customers, the tasks they take on influence the quality of service you can provide to your clients. Here are some examples of how your IT company can enable you to deliver better customer service.

Multichannel Communications

Accessibility and convenience are vital factors for better customer service. When a customer wants to get in touch with you for any reason, they should be able to do so through multiple options. Make sure your IT provider offers many communication channels, including email, live chat, text, social media, and SMS.

How Your IT Company’s 24/7 Customer Response Affects Customers

When customers reach out to you, they expect timely responses. Of course, it wouldn’t be too practical to have someone come in to answer calls in the wee hours of the morning. You can use chatbots to handle customer concerns outside of regular business hours.

Customer Relationship Management Software

Employing a CRM or customer relationship management software gives your customers a much more pleasant experience. Why? Because with it, you don’t have to keep asking them to repeat the same information every time they get re-routed to a different agent, which can be extremely frustrating.

Faster and More Efficient Transactions 

Customers dislike waiting in long lines at the grocery checkout, when ordering fast food, and so on. There are many solutions that an IT company can provide for all these situations, like better POS systems, automated order-taking, self-service portals, and many more. Incorporating these features into your business will lead to much better customer service.

How Your IT Company Personalized Recommendations Affect Customers

Advertising emails or marketing offers sent to potential customers at random can be very annoying. Most of the time, they will just get ignored or deleted. With the help of an IT company, you can easily tailor recommendations to your target market’s specific needs and wants. This increases the chances of them taking notice and taking you up on your offer.

Backup and Disaster Recovery (BDR)

The risk of online attacks is very prevalent these days. In addition, there is also the danger of other disasters that can lead to system failures and data loss. Such events can compromise the safety of customers when their data is exposed.

To keep this from happening, you should have a proper backup and disaster recovery plan in place, courtesy of your IT provider. With a reliable BDR, your customer’s data is protected. This will give them peace of mind, and they will have no qualms about putting their business in your hands.

Find the Right IT Company that can affect Better Service to Customers

Your IT provider can provide a variety of services for various aspects of your business. But in the end, all of it has something to contribute toward better customer service. So if you want to draw more customers and give them the most pleasant experience, you must establish a long-term partnership with a reliable IT company.

Here at our company, we have mastered optimizing business processes so that they lead to the best customer service possible. We can assist you with anything from communication and sales transactions to transitions to a Hybrid workplace. By calling us, you can give your customers the most pleasant experience, and your business can enjoy continued growth and success.

Self-Help Kiosks vs. Human—The Pros and Cons

Self-Help Kiosks
Cybersecurity, Technology, , , , , ,

Self-help kiosks are becoming more commonplace by the day. There used to be a time when a business would consider it extremely high-tech if they had touchscreen monitors installed. But today, you can find these kiosks in many establishments.

A self-help kiosk is an interactive screen that gives information or provides a service with a simple touch. They are extremely versatile and used in a wide range of applications. They are popular in fast-food chains, bus stations, and banks.

What Are the Pros of Self-help Kiosks?

There are plenty of benefits to self-help kiosks, which is why companies are all eager to get them for their store or office. Here are the top three that come to mind.

Contactless Transactions

This benefit is the biggest reason for the rise in popularity of the self-help kiosk. During the COVID pandemic, direct contact between people was avoided as much as possible. Kiosks allowed businesses to continue despite the restrictions.

Increased Profits

Kiosks can give you huge savings on a lot of resources, especially on manual labor. Much of the work is easily automated, which reduces operation costs for our business. You can also give your employees’ new jobs, which is a great way to make them more efficient and productive.

Faster Service

Your business will serve more customers because of the faster transactions and the shorter line. This would also ultimately translate to a much more pleasant customer experience.

Adaptability and Connectivity

You can adapt kiosks to perform multiple functions. For example, you can add a way to pay to your self-ordering kiosk so your customers can buy right away. You can also connect your kiosk to a cloud-based CMS that lets you display any content on your kiosk screens.

What Are the Cons of Self-Help Kiosks?

Just like any piece of technology, there are also some concerns you can encounter with a self-help kiosk.

Customer Frustration

Even in this digital age, many customers will not be comfortable using kiosks. Some might find it difficult to navigate the channels, while some will be hesitant to touch the screen altogether for fear of making a mistake.

Maintenance Downtime

When your system shuts down for whatever reason, maybe a power failure or an error, the kiosk will shut down with it. Also, there will be the need for repairs and maintenance. During these times, your kiosk will be temporarily out of commission, and business will be at a standstill.

Significance of Self-Help Kiosks in the Hybrid Workplace

A hybrid workplace is a convenient blend of remote work and in-house operations. The exact setup depends on the company. There might be days when employees work remotely, and days when they must physically be in the office.

No matter what the specific schedule, a hybrid work environment means fewer employees working in the office or the commercial establishment compared to a 100% in-house setup. This brings up the significance of the self-help kiosk. These machines can provide information or perform transactions for employees, clients, or visitors without human interaction. A business can go on as usual despite the reduced staff.

Setting Up Self-Help Kiosks for Your Business

It is possible to install your own kiosks, but the process can be complex. In most cases, it is advisable to seek the help of a managed service provider with relevant expertise. Here at our company, we can set up your kiosks and integrate them seamlessly into your system. We have already helped dozens of clients set up kiosks as part of the transition to a hybrid workplace.

To learn more about kiosks and how they can benefit your company, just call us. We can schedule a consultation where we can discuss the best kiosk solutions for your business.