Tag Archives: business solutions

The Value Of A True Managed Service Provider (MSP)

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20170113

Managed technology services are a great tool for businesses looking for a worry-free approach

Managed technology services are a great tool that businesses can use to solidify their technology infrastructure and conduct business with a worry-free approach. Well, we should clarify, managed technology services are a great tool when paired with a TRUSTED Managed Service Provider (MSP).

 

 

Managed Service Partner

Creating and understanding your business’s tech environment takes dedication and patience. You need people who will work with you to understand business critical tasks and the hardware and software applications that you use to accomplish goals. Installing software on your server and workstations and providing automated reports to business owners and managers is simply not enough to sustain a quality partnership.

Trust

Trust goes a long way in all relationships and a true Managed Service Provider (MSP) will work hard to establish trust where it is needed. You need to know what is happening with your network and why, and you need to be able to understand how your MSP is working to protect and strengthen your technology. You need to learn all about it in a language you can understand.

What Does An MSP Actually Do?

As we’ve said, installing monitoring software on your computers is one thing that managed service providers do to help them know what is going on with key components of your network. Software is a useful tool for blocking viruses and reporting technology failures and anomalies; the true power behind a trusted tech partner is their proactive approach to owning the tasks at hand. Actionable items like communicating tech news relevant to your business and helping you understand the importance of back-up and disaster recovery plans are key to a great MSP’s plan of attack.

Reading and understanding automated reports is the job of your managed service provider, not you. The reports you receive should show you how your investment is paying off. You should also feel confidant that you have the support you and your team needs 24×7.

Are MSP Services Quantifiable?

The downtime and frustration that business owners and managers can experience when scrambling to handle their own tech issues can sometimes feel like a ten ton anvil tied around the neck. Your time is valuable and your services are best suited when managing and growing the business. The value of any good technology related service should be evaluated over a period of time and looked at as a return on investment strategy that you and your tech partners establish.

How Do I Know If I Need Services?

If you have a network of any size that you use as the backbone of your business, you can benefit from managed services. Simply put, you won’t have to worry about software upgrades, virus protection, and back-up processes; handling these things along with providing many other options that can streamline your technology infrastructure are par for the course when it comes to investing in managed services.

What If I Have In-House Tech Guys?

Your tech guys will surely appreciate the assistance that an MSP can offer. Whether it is vendor management or user support, taking more responsibility off of your in-house team’s shoulders is a good thing. The value of professional resources is dynamic and talents can be put to better use when yo have a solid team with defined roles in place, contact us to learn more about it.

In Summary

Your technology infrastructure pumps the life-force of business from limb to limb within the body of your business. Make sure you have a solid understanding of how you can proactively ensure the health and long-term success of your technology assets and team. You’ll better empower yourself and others when you take advantage of building trust with the right Managed Services Provider.

How Businesses Benefit with Access to a Live Answer Help Desk

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20161216

SystemsNet offers businesses the ability to call in anytime of the night or day for support

Technology has opened up many opportunities for businesses, yet it’s also created more complexity in day-to-day workflows. Just about every department and function within a modern business relies on some form of technology, making efficient management of these systems imperative. Inevitably, questions and problems will arise, which leads us into our topic: how businesses benefit with access to a live answer help desk.

 

Local or Remote MSP

The scope and scale of technology will differ for each business, yet even a simple brick and mortar retail business will find a live answer help desk vitally useful at times. This live answer help desk connects businesses with a Managed Service Provider (MSP), either remotely or locally. SystemsNet, for instance, is located in Horsham, PA, offering on-site services to the tri-state area, including: Berks, Bucks, Chester, Delaware, Lancaster, Montgomery, and Philadelphia counties – and offering remote services across the country.

Each business’s IT needs are different, which will dictate whether they want to partner with a local or remote MSP. When it comes to having access to a live answer help desk, many issues can be resolved remotely through walk through answers/ instructions, or with remote access to systems. Partnering with a local MSP does offer the ability to ask for on-site services when remote help isn’t enough to solve the issue.

Continuous Support Anytime

SystemsNet offers businesses the ability to call in anytime of the night or day, in order to get IT help from a live technician with expertise; the live answer help desk will either be immediately available or within 2 minutes time. Continuous support 24/7/365 is vital when it comes to IT support, considering problems and questions are just as likely to occur during off-hour times.

The Practicality of IT Support

When it comes down to it, businesses can’t afford their IT systems breaking down or collapsing, so ensuring there’s proper support to keep them going continuously and smoothly is essential. SystemsNet maintains a diverse staff with technical expertise in many different applications and systems; network specialists, application developers, system administrators, and consultants are available to help businesses with products from popular industry leaders.

Access, anytime, to live IT support is helpful for remote clients in different time zones as well, because they may have a question or issue during their business hours. Whether local or remote, clients will benefit from having access to live answer IT support for: network troubleshooting, software installation, spam filtering, technical advice, and any other IT support need.

In this modern world, this is a practical need for any business using IT systems. The need for robust cybersecurity, maintenance, upgrades, and understanding complex back-end issues with software and hardware, all make the case for the practicality of having access to a live answer help desk.

As Needed IT Services and Support Partner

When partnering with SystemsNet, businesses will have access to as needed IT support. Being able to call our live answer help desk anytime, gives businesses the IT support needed to augment their internal IT teams or be a more comprehensive IT services provider. Either way, the cost structure is as needed, which means there’s no superfluous expenses.

Summary

Technology has become integral in modern businesses for day-to-day operations, which can either work for or against them. Security, compliance, inefficiencies, and maintenance issues can all become impediments to productivity and, even, cause total shut down. Many times preventative maintenance or timely information can thwart unwanted IT interruptions, which makes a good case for businesses to partner with a local or remote MSP.

Partnering with SystemsNet for a live answer help desk gives businesses peace of mind, knowing they have IT expertise only a phone call away 24/7. They’ll also gain a trusted consultant for popular and innovative software and hardware solutions if needed.

SMBs don’t have to risk IT issues or put up with inefficiencies because they have a limited IT department, instead they can partner with SystemsNet and get the answers needed through a live answer help desk. If interested in learning more please contact us today.

Importance of Integrated Software Technologies and the Efficiencies Gained

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softwareThe goal of Integrated software is to combine many different software features into one program. There has been an increasing emphasis on doing this in recent years and it’s not always the same launch pad. It can be a suite of programs sold together in the same package.

According to Forbes.com, employers in the U.S. believe that integrated software has increased efficiency amongst their employees by at least 20-40%.

Common examples of integrated software that have changed our lives include Microsoft Office, Apple Works, and the Adobe design packages. Integrated software offers a range of different benefits to businesses.

We explore some of these benefits in this article.

1. Cutting Business Costs and Raising Revenue

The main advantage to integrated software is the reduction of business costs. For a few hundred dollars, you can get the same number of features as many single software packages. A business of any size that has to purchase multiple software types will see that a significant investment will need to be made.

As well as cutting business costs, there’s the potential for raising the amount of revenue brought in. In many cases, there are more features with integrated software packages allowing the business to do more, plus many companies see a large increase in productivity.

2. The Impression You Give

We already know having multiple software types in one place will increase productivity, but this has an impact on the impression you give off. The increase in efficiency could give you an advantage over a competitor.

If a potential client is busy weighing up the pros and cons of each business they want to work with, the increase in efficiency that integrated software provides could be the telling factor. It could mean the difference between winning that next contract and losing out to another firm.

3. Reduce Tech Infrastructure

The advantage of combining two or three pieces of software into one also reduces the need for tech infrastructure. This is beneficial for a number of reasons.

First, you’re guaranteed to experience less downtime. Let’s say you need four pieces of software to carry out your job. All it takes is one of them to experience problems and your business is instantly paralyzed.

And the chances of failure are higher because there are additional pieces of software. It’s basic mathematics.

Not only can paralysis of your business impact your ability to carry out your job, it will cost you more. You’ll need to have a support infrastructure to manage software problems as and when they occur.

Are the Efficiency Benefits Alone Worth It?

We’ve spoken many times of the efficiency differences between integrated and non-integrated software technologies, but are they worth it?

The answer is unequivocally yes. By investing in integrated software, you’re keeping your business safer. The risk of downtime is largely reduced and there’s a high chance that you’ll win additional business by demonstrating you use integrated software.

Overall, integrated software should be the main priority of any business. Increase efficiency and you’ll enhance your company’s future.