Category Archives: VOIP

How Does VoIP Differ from Regular Office Phone Number?

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Close-up shot of an employee's hand pressing buttons on its VoIP phone system.

Easy communication methods within the company and with third-party entities

Does your organization utilize an office phone number for SMS/MMS text messages? In this case, you need to understand how it affects your organization. Everything is becoming digitalized, and so are communication methods. Many businesses are replacing text-based communication forms with modern technology. Nowadays, businesses prefer VoIP systems to connect with employees, vendors, and customers. VoIP, Voice Over Internet Protocol, is a type of Internet phone service. If your system has a good Internet connection, you can reap the benefits of VoIP. Using this method of communication, you can improve the way you communicate. It will ease communication within the company and with third-party entities. Let’s have a look at a few features of VoIP.

  • Remote Calling Ability

If you have multiple offices, VoIP can help you in many ways. The system’s remote calling ability will help you transfer the incoming calls. With such a system in your office environment, you can offer excellent customer service. You can connect the customer with your local office team. Thus, it ensures that you get the best benefits from an affordable investment.

  • Auto-Call Recording Facility

Thanks to the auto-call recording facility of VoIP, it’s easy to record calls. When you record conversations, it will help you deliver the right services. But how? VoIP offers a facility by which you can organize recorded calls. By placing them in the searchable indexes, it will help your company to review the calls later.

  • Enhanced Mobility 

If your business relies on mobility, you can prefer VoIP over traditional methods. The reason is that it relies on the Internet. Instead of a grounded phone, it will help you unplug the IP phone according to your needs. It will still work when you shift the IP phone from one place to another. Thus, it ensures that your work never ends if you demand flexibility.

Still on the fence about why you should choose VoIP? Fret no more; here is the list of perks that the modern system offers. Check out!

Perks Of Using VoIP – Voice Over Internet Protocol

Many modern businesses are replacing traditional phone systems with VoIP. The reason behind this is simple – the multitude of benefits.

  • Reliable Solution

VOIP is a highly reliable solution as it works on Internet access. Until and unless you have Internet access, you have access to phone lines. However, this isn’t true in the case of landlines and other traditional methods. By choosing VoIP, you get access to reliable and functional solutions.

  • Affordable Choice

When compared to traditional phone services, VoIP is affordable. You don’t need to access any additional infrastructure for deployment. What’s more, it is light in weight and therefore costs less extra. You don’t have to burn a hole in your pocket with VoIP systems.

  • Highly Functional 

VOIP is exceptionally functional and comes with plenty of features. The reason is that the service is digital and offers plenty of benefits. The unique features of VoIP will offer you a high return on investment.

Pick VoIP To Enhance Your Business Efficiency 

If you’re looking to add VoIP systems to your business, look no further than SystemsNet. When you choose VoIP services through SystemsNet, you get additional features too. Your employees will get access to SMS and MMS text messages functions. They can send messages via VoIP without using their personal cell phones. So, are you ready to implement VoIP in your organization? Contact SystemsNet to handle the task of installation. Even if you wish to know more about SystemsNet VoIP services, we would love to answer. Get in touch today to get rid of traditional communication methods!

 

5 Things You Didn’t Know About VOIP

VOIP
Employee's hand pressing a button on a company phone system - showing different features of using VoIP.

Offers a lot of features and advantages over a traditional telephone system.

Virtual phone systems are becoming more and more popular for businesses as they offer a lot of features and advantages over a traditional telephone system. However, there are still many people who are unaware of what VOIP is and what it can do. Here are  five interesting facts about VOIP that you may not have known before.

VoIP was Born Out of Economic Pressure

The story of VoIP is one of innovation born out of necessity. In the early days of the internet, phone calls were made using a technology called circuit-switched telephone network (CSTN). This technology was expensive and inefficient, so a team of engineers at Bell Labs developed a new way to make phone calls over the internet. This new technology, which we now know as VoIP, allowed people to make phone calls using their internet connection instead of their phone line. This was a major breakthrough, and it allowed people to make phone calls for a fraction of the cost.

VoIP was not Always Free

VoIP is a technology that allows people to make phone calls over the internet. The first VoIP service was released in 1995, and it was not free. In fact, it cost users a monthly subscription fee in order to use the service. In the early days of VoIP, there were a number of different providers who offered the service. Each provider had its own software, and each software had its own set of features. This made it difficult for people to switch providers, as they would have to learn new software and lose all of their old contacts.

VoIP Still has Some Stigma

Despite the fact that VoIP phone systems have been around for over a decade, and are used by millions of people, there is still some stigma attached to them. Many people view VoIP as being inferior to traditional landlines and are hesitant to switch to a VoIP system because of this. There are a few reasons for this stigma. Firstly, many people are unaware of the benefits of using a VoIP system. Secondly, VoIP can be more complicated to set up and use than traditional landlines. And finally, many people are intimidated by the idea of using technology to make phone calls.

VoIP and “Standard” Phone Lines CAN Co-exist

There has been a lot of discussion about VoIP and the impact it is having on the standard telephone line. Some people are convinced that VoIP is going to completely replace the standard phone line, while others believe that the two will be able to coexist. There are a number of factors that need to be considered when examining this issue. VoIP does have some clear advantages, such as lower call rates and the ability to use your phone anywhere in the world that has an internet connection.

Gaming VoIP is Used by Criminals to Order Mob Hits

Gaming VoIP services, like Discord and Teamspeak, are often used by gamers to communicate with each other during online matches. However, these services are also being used by criminals to order mob hits. According to a recent report, criminals are using gaming VoIP services to communicate with each other about hits they want to be carried out. The services offer a secure and encrypted way for criminals to communicate, which makes it difficult for law enforcement officials to track them down. This is a major concern for law enforcement officials, as it makes it difficult for them to investigate and prevent mob hits from taking place.

Final Thoughts

VOIP has come a long way in the past few years, and there are a lot of things you may not know about it. We hope you’ve found this information helpful! If you’d like to learn more about VOIP, be sure to contact us.

7 Surprising Things You Didn’t Know about VoIP

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A laptop and a wireless headset showing VoIP system operation concept

Making calls online from any internet-enabled device.

Voice over IP (VoIP) telephony continues to gather momentum in people’s personal and professional lives. You probably even have an app on your phone that uses VoIP, or know a company that uses VoIP telephony. While this technology may appear as simple as calling people online, there could be many things you don’t know about it.

We can bet you’ve likely never known about these seven surprising things about VoIP:

1.      VoIP predates the internet

Although it has the internet in its acronym, VoIP came before the internet. The first VoIP call was made over ARPANET, a military network that gave way to today’s internet. The call was one-way, with a speed of 16 kb/s, but it still went through despite at a snail’s pace. This is certainly new to you because you tend to believe everything on the internet came after the internet.

2.      Started the culture of pushing ads without the “Skip Ad” button

Did you know where YouTube got the idea of using ads to generate revenue? Well, unlike YouTube, VoIP didn’t provide the option to “Skip Ad” as YouTube does. You just have to go through the entire ad before making the connection. This enabled VoIP to expand to outside companies and generate revenue. Social media revenue models need to salute VoIP for the ingenious idea.

3.      Thugs use it to launder money

VoIP got recognition from the most unexpected quarters: organized crime. Criminals use video games such as Second Life to commit money laundering scams and share hit information on their competitors. It’s so complicated that the police didn’t have much to do about it. You only have to watch The Sopranos to understand for an idea of how it happens.

4.      It was developed by gamers

Speaking of video games, gamers needed to find a way to communicate with each other in real-time during the games – and VoIP came to their minds. But you probably believe it was developed by some tech guys holed up somewhere burning the midnight oil. Today, gamers don’t have to use VoIP to communicate in-game due to a litany of instant messaging platforms available as well as the in-game chat platforms.

5.      You don’t need a phone to make VoIP calls

When people think about calls, a phone comes to their minds automatically and VoIP is no exception. What you don’t know is that you really don’t need an actual phone to make VoIP calls. Thanks to IoT, you can make these calls online from any internet-enabled device. Don’t throw away that good old laptop just yet: you can turn it into a VoIP device.

6.      It’s got superior call quality

VoIP call quality is better than PSTN calls because of its significantly greater frequency range. It makes it easier for your ears to differentiate different sounds compared to PSTN calls, which are sometimes affected by “noise”. And you just need an internet connection, not some signal boosters or booths or even satellites erected across the country.

7.      Big telcos are against it

Surprisingly, big telcos across the globe are lobbying governments to limit or block the use of VoIP around the world. This is because widespread VoIP services may easily cut into the profitability of the big telcos and probably drive some out of business. When it comes to VoIP you don’t need much infrastructure, potentially reducing phone call costs by up to 90%.

With SystemsNet on your side, you won’t have to worry about whatever you don’t know about VoIP or big telcos mounting pressure on world governments to limit the use of internet-enabled calls. Choose the level of service you want and we will deliver with a smile. For more information about VoIP services, please contact us today.

Rise of VoIP

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Headset and VoIP system placed on an office desk showing virtual interface of futuristic symbols

Adapting a powerful development in the business world.

Do you need an updated phone solution? Well, VoIP is the new trend when it comes to making calls efficiently. Voice over Internet Protocol (VOIP) is a phone solution that enables an organization to place and receive calls over the internet. VoIP is an alternative to the traditional phone line. Mobile VoIP is a part of the VoIP technology dealing with voice-oriented services via a mobile phone.

How Does VoIP Work?

With the increase of remote teams, a landline or desk phone is no longer efficient. Businesses are evolving to meet the requirements of staff members that work from home frequently. VoIP operates by transforming analog voice calls into digital data over private or public internet protocol (IP) networks. If you have internet access, you can make calls without the local phone service. You can use VoIP for services like instant messaging, video calls, and file sharing. Numerous VoIP applications are accessible as stand-alone products or bundled with well-known web browsers.

What Are the Benefits of Using VoIP Telephony Services?

1.    Cost Savings

Since VoIP telephony services use Internet Protocol to place calls, all communication data is converted into packets and sent over the IP network. The IP network used is your internet connection. This reduces the running costs by eradicating the need for numerous telephone lines. VoIP costs are your monthly charges from your Internet Service Provider. Moreover, multiple service providers provide inexpensive or free calls to specific areas.

2.    Call Center Benefits 

For organizations in the customer service center industry via the phone, VoIP is suited for the needs of a contact center of any capacity, from a handful of customer service representatives to hundreds of agents. With VoIP, contact care agents can operate 24/7, enjoying services such as;

Unified Communications (UC): Contact care representatives can communicate with clients through chat, email, and phone.
Interactive Voice Recognition (IVR): Customers can speak out their needs; your reps can do away with traditional old-school push-button phone tree and direct calls to the right specific person or department.

Monitoring and reporting: Most VoIP services for contact center solutions provide quick access to the metrics and oversight you require to make more innovative training and staffing decisions.

3.    Add-on Features

Hosted VoIP can scale to your needs. Your business may require some features to unlock efficient communication with your customers. VoIP can transform your business communication by offering add-on features such as call queues, voicemail to email, unified messaging, and custom caller ID.

4.    Reliability

VoIP telephony services are very reliable. VoIP has been built over many years, with applications like Face-Time and Skype leading the invention. VoIP has been adopted by numerous companies internationally and is advancing, making it a reliable telephony technology.

5.    Easy Management

Installation of a traditional phone system requires scheduling an appointment with a technician to install the kit and run the wiring for the phone system. It isn’t easy when you intend to make substantial modifications to your phone lines to meet the needs of your business. With VoIP, all you need are handsets that share similar wiring and switches to your Local Area Network. Getting your company connected to a VoIP service requires a minimum of internal skills and expertise.

6.    Productivity

A business can boost its productivity when using hosted VoIP since it helps unlock mobility. You and your staff members can easily access transcripts of voicemails through email, enabling you to satisfy customer needs instantly. You’ll deal with fewer missed calls and data integration, eradicating the risk of confusion.

VoIP is a powerful development in the business world, gaining prominence as millions of teams go remotely across the globe. Contact us today to further explore the potential of VoIP for your business, your team, or for personal use.