Monthly Archives: November 2020

What Key VoIP Features Are You Missing Out On?

VOIP, , , ,
VOIP, communications, telecommunications, remote, phones, technology, systems

Voice to email transcription, conference calls, call screening – VoIP systems do it all.

Many small businesses have either made the switch or are thinking about making the switch to Voice over Internet Protocol(VoIP) services. VoIP has the ability to provide many benefits and advantages to your business over landline phones. Today, we want to provide more insight into VoIP, including the features you may not be aware of.

Voicemail to Email Transcription

Did you know that one of the ways VoIP could simplify your workflow is by translating your voicemails to text? It does not matter if you have been away from your business for an extended period of time or if you generally receive a high volume of calls on a daily basis, you can use this feature to make sure you never miss a voicemail message.

When you use this feature, you will be able to open your inbox, click the message, and listen to the message that was left for you. You will also be able to manage your email inbox by removing, saving, or forwarding the voicemails you have received. You will no longer have to worry about frantically looking for paper and pencil to write down phone numbers and names from the voicemail message.

Conference Calling

While conference calling may not be a feature that is necessarily hidden, this feature can be used in more ways than many business owners know about. When conference calling is used, audio meetings can be held with dozens or hundreds of attendants through any device that is connected to an internet network.

Conference calling can be of great use for businesses that have created remote teams. Conference calls will allow teams to work collaboratively even when they are miles apart.

Call Recording

If you want to record incoming and outgoing calls for training purposes or for reference purposes, we encourage you to use the Call Recording feature that is available. Depending on the type of service you are able to use, the calls can be recorded individually or on a company-wide basis.

There are some call recording solutions that will offer storage space in the cloud so you will not have to store every phone call on your network. There will be times when you will want to save some conversations for a variety of reasons, and call recording is a great feature that will allow you to do this.

Call Screening

If you want to feel in control of the calls you answer, you can make use of the call screening feature. As we all know, Caller ID provides information about who is calling so that you can make the decision to answer, decline, or send the call to voicemail.

The call screening process can also ask callers to state their name and any other identifying information. The information the caller leaves will be relayed to you. We understand that you are not always able to answer every call that comes in, so the call screening feature will allow you to answer the calls you feel are a priority.

Do Not Disturb

This feature probably does not need an in-depth overview. The “Do Not Disturb” feature can be put to great use when you do not want to be interrupted for an extended period of time. If you are in the middle of another phone call or if you are in the middle of a face-to-face meeting, this feature will allow you to turn the ringer off the phone during this time.

Do you currently have VoIP services? Are there any features you have not used because you were not aware they were available? If you would like to learn more about VoIP features that can improve your business, please do not hesitate to contact us today.

Avoid Common Mistakes When Choosing A Managed Service Provider (MSP)

Manage Service, , , , ,
Shot of a young attractive businesswoman working late at night in a modern office

Hiring a Managed Service Provider? Here’s what you need to know.

One of the biggest myths or misconceptions about partnering with a Managed Service Provider (MSP) is the idea that your entire IT department will be replaced. However, this is not the truth. Generally, businesses and organizations like yours will use Managed Service Providers to provide assistance to the current members of the IT team.

Small businesses and mid-sized businesses will often hire a Managed Service Provider (MSP) to provide the support they would receive if they make high-powered advances to their IT department, but the MSP can come at a lower cost. There are several benefits to hiring a Managed Service Provider (MSP). One of the key benefits is that an MSP will handle the application and network security issues so members of the IT department will not have to.

Your business or organization wants to grow, but what happens when the growth comes at a rapid rate? If a business or organization is growing extremely fast and there are no resources in place to keep up with the growth, this can cause a variety of problems. However, how can you choose a Managed Service Provider that can fulfill your needs?

Sometimes business leaders do not consider every important detail or factor when it comes to choosing an MSP that can be the right fit for them. Here are some mistakes that we hope you can avoid when hiring an MSP.

Mistake 1: Giving Up Control

Some Managed Service Providers are well-known in the industry because they are large. However, does the popularity or size of the business mean the provider is right for you? If the MSP is so popular and well-known, how often would you be able to contact the MSP when you needed assistance? Would you have the customer support you really need?

Some Managed Service Providers will not have the time or patience to cater to your needs because there are so many other businesses or organizations receiving their services as well. Your Managed Service Provider should be a bonus or extension of your business or organization. You should still have control over your business, but you will need an MSP that is easy to reach when you need help.

Mistake 2: Choosing A Managed Service Provider That Is Not Responsive

No business or organization ever wants to experience an extensive period of downtime. However, what happens when you choose an MSP that is not able to help you right away during your downtime?

If the MSP provider you choose fails to respond to your request when you are experiencing downtime, it can result in a very challenging period of time. Your business or organization needs an MSP that has an effective system that can alert them when there is an emergency or a period of downtime. If your business is down for a prolonged period of time, this can result in an outstanding loss in profits and revenue.

Mistake 3: Believing That Each MSP Will Provide The Same Services

When it comes to Managed Service Providers, there will not be a one-size-fits-all model. We do not want you to choose the first MSP you find because you believe they are all the same. It is important to ask the right questions before making a decision so you can find the MSP that offers the services and features you need.

With so many Managed Service Providers stating they can offer the best services for your needs, we understand how difficult it can be to make a final decision. If you want to learn more about the services we provide at SystemsNet, please do not hesitate to reach out to us today. You can complete the online form or call us at 888-676-1228.