How Managed IT Services Keep Your Help Desk Running Smoothly

Managed IT services providing support vector man and woman with headsets and chat bubbles

Communication is key in providing support to customers

For a modern online company, whether you offer software as a service or sell shoes through an e-commerce portal, the help desk is a vital part of nurturing customer relationships. When a customer has a problem or a question, you need to be ready and available or risk creating a breach in your comprehensive policy of customer support. For this reason, your business software suite and network access are vitally important. The quality, reliability, and integrity of your CRM and maintenance of your help desk computer systems can make the difference between a happy customer with a growing sense of brand loyalty and one that feels disconnected enough to seek a new vendor. Managed IT services can provide both broad support and detailed repairs the moment your system shows signs of faltering, ensuring that your help desk stays online and your customers remain satisfied.

Open Communication Channels

The time in which customers either called on the phone or arrived in person with their questions now seems like the distant past. There are now a dozen or more possible ways a client can contact your helpdesk, from social media posts to email and online chat services. Phone calls are still a big part of the customer service package, but these days it’s often done with VOIP instead of conventional phone lines. A managed IT service will help you monitor every avenue for communication and repair them if even a single one goes down. From your chat program to your phone system, you can rely on IT professionals to keep you connected and available.

Fast Service Resolution

Losing connection to the internet may be an irritating hassle at home, but for a help desk office, it can be disastrous. Whether you’ve got one machine that’s started refusing connections or the whole floor goes inexplicably offline, a managed IT service will notice immediately and work at lightning speed to diagnose the problem and get you back online. They will work with your in-house technicians, get on the phone with your ISP, and even send their own people to your building to see if the problem can be found from there. Whatever it takes to restore your internet services, your IT team will provide quickly and efficiently to minimize your downtime.

Managed Network Protection

The best problems are the kind that don’t happen at all. You can always spot a high quality managed IT service when they take the time to monitor your network for early warning signs. By keeping a watchful eye on network activity and data access, your remote IT team and local techs can work together to prevent major issues before they happen. When this is paired with a strong firewall and a comprehensive malware detection system, you have cut off most of the common causes of major network failure. Your customers and support technicians will appreciate the seamless connection that never drops calls and always customer data that is always available when it’s needed.

Best Practices Advice

There are some things only experienced technicians know about computers that can significantly increase the performance, usefulness, and lifespan of your help desk systems. One of the best ways to avoid inconvenient downtime is by taking good care of your machines, keeping your software updated, and maintaining your firewall security. A managed IT service that offers personalized advice can help you make the most of your help desk computer systems and prevent problems in the future.

When your helpdesk is offline you are disconnected from your customers in a way they feel and respond to. In order to minimize downtime and keep your computer systems in the best possible shape for customer assistance, contact us today and we’ll help you find the right managed IT service for your business.

Microsoft Skype for Business

Have you heard the news about Skype for Business? Microsoft is preparing to move Skype for Business into Microsoft Teams. Microsoft Teams is another one of Microsoft’s latest collaboration services that are available to businesses like yours. Microsoft is now giving some users the chance to upgrade their Skype of Business services to Microsoft Teams.

Many users were probably surprised when they received the message that Skype for Business is now going to become Microsoft Teams. While some users have been able to upgrade their Skype for Business already, it is likely that other users will be able to upgrade their accounts at some other point.

Before Microsoft Teams was actually launched, it was going to be known as Skype Teams. Microsoft Teams was created by Microsoft’s actually Skype Team. Microsoft Team users will have the opportunity to experience nearly all the calling features that they used when it was known as Skype for Business.

Skype And The Modern Features

The Skype app and software that many people use includes some modern and traditional features; however, the regular Skype software is not something that many professionals will prefer to use. This is likely one of the reasons why Microsoft is turning Skype for Business into Microsoft Teams. Everyone will have some sort of satisfaction in being able to keep the features they are accustomed to while being able to use some of the updated features.

What Can Microsoft Teams Be Compared To?

Microsoft Teams is looking to compete with Slack, one of its competitors. Slack is a new web-based software that has certainly posed a challenge to the dominance of email. When viewing Microsoft Teams, one may certainly confuse it with Slack. The interface seems to be similar, and Microsoft Teams also uses some of the same features and designs that are used in Slack.

Microsoft Teams Is A Combination

When it comes to Microsoft Teams, it seems as if Microsoft is putting its strengths together to create another application. Microsoft is combining Skype, Microsoft Office, Azure, and Microsoft Exchange in order to create an exceptional application in Microsoft Teams.

Benefits Of Microsoft Teams

Benefit 1: You Can Add It On For Free

If you are an Office 365 Enterprise subscriber, you will probably appreciate the fact that if you add Microsoft Teams, you will not have to pay anything extra. When Microsoft Teams is actually made available to you, you will not automatically see it on your laptop or desktop computer. Your company’s IT department will be responsible for deploying this application for everyone else in your organization.

Benefit 2: It Will Work On Various Platforms

If you are using Windows 10, a Mac computer, Android devices, or iOS devices, Microsoft will have apps that you will be able to use. You will also have the opportunity to experience a variety of browser clients.

Benefit 3: Threaded Conversations

When you use Threaded Conversations, you will be able to quickly respond to a message on the channel of your choice. This will also allow anyone else to include themselves in the thread when they are ready.

Benefit 4: Sharing Files

Microsoft Teams will allow users to files, along with notes, and other things. While you probably expect the ability to share files on any application or software in 2017, Microsoft Teams will allow its users to use various services to make the chatting and conversation experience better than ever. Microsoft Teams will also include the integration of Office 365.

Are you using Microsoft Teams currently? What have been your experiences so far? Do not hesitate to contact us today for additional on Microsoft Teams and other Microsoft product releases.

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Monthly Archives: December 2017

Keeping Your Help Desk Online with Managed IT Services

Microsoft Product Releases: Skype For Business Is Now Microsoft Teams